The AI maintenance desk for Swiss property managers.

Handle tenant maintenance requests, coordinate repairs, and keep everyone updated — automatically.

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Maintenance requests

56 cases · Switzerland

New

Rue du Rhône 42Genève

Urgent

Heating not working

Mr Berset · Apt. 3B

4 min ago

Bahnhofstrasse 8Zürich

Roller blind stuck

Ms Rochat · Apt. 12

26 min ago

Quai Perdonnet 12Vevey

Intercom silent

Mr Wyss · Apt. 5

1 h ago

Information needed

Avenue de la Gare 17Lausanne

Leak under the sink

Ms Perrin · Apt. 8A

Photo requested

Chemin des Vignes 6Nyon

Smell in the stairwell

Mr Baumgartner · Apt. 2

Floor to confirm

Contractor contacted

Rue de Lausanne 24Fribourg

Faulty lock

Serrurerie Krieg SA

On site Thu 14:00

Route de Chêne 55Genève

Boiler out of service

Sanitaire Morand

Quote received

Seefeldstrasse 91Zürich

Cold radiator

Haustechnik Brunner

Reminder sent

Needs attention

Grand-Rue 3Montreux

Urgent

Quote above CHF 2’000

Owner approval

Awaiting decision

Rue des Alpes 9Sion

Water damage · neighbour affected

Two flats involved

Escalated by NOVA

Resolved

Rue du Simplon 14Renens

Hallway light bulb

Closed automatically

yesterday

Limmatquai 60Zürich

Garage door

Closed automatically

2 d ago

01The problem

Maintenance shouldn’t mean managing emails.

Every repair starts the same way: a tenant sends a message, someone has to understand the problem, ask for details, find the right contractor, follow up, and keep the tenant informed.

Multiply that across hundreds of properties and your team spends hours every week chasing routine maintenance.

NOVA takes that work off their plate.

Case #4127

Handled automatically

What you receive

m.perrin@example.ch

to: info@example-management.ch

09:11

hello, there is water under the kitchen unit since last night, still dripping this morning. i don’t know what to do, can someone come by? thanks in advance

No property identifiedNo floorNo photo

What NOVA makes of it

Structured

Tenant: Ms Perrin · Apt. 8A
Property: Avenue de la Gare 17, Lausanne
Issue: Leak under the kitchen sink
Urgency: High · possible water damage
Next step: Contact the on-call plumber

Actions

Request received and parsed09:12
Photo and floor requested from tenant09:12
Sanitaire Morand contacted09:41
Tenant informed of the visit09:43
Automatic reminder if no replytomorrow

02How it works

From request to resolution.

NOVA reads incoming maintenance requests, understands what needs to happen, asks for missing information, contacts the right contractor, follows up, and keeps the tenant updated.

Read

NOVA reads every incoming maintenance request.

Tenant, property, issue, urgency — pulled out of the message as it was written.

Ask

NOVA asks for what’s missing.

A photo, a floor, an access time — before anyone is sent out for nothing.

Contact

NOVA contacts the right contractor.

With the details they need to schedule the repair straight away.

Follow up

NOVA keeps the case moving.

It chases the contractor for a status and keeps the tenant updated.

Case #4093 · Heating

Genève

Mr Berset · Rue du Rhône 4207:58

The heating has stopped working in the whole flat.

NOVA07:58

Good morning Mr Berset, thank you for your message. Are the other rooms cold as well, and does the thermostat show an error code?

Mr Berset08:14

Yes, everything is cold. The thermostat shows E4.

NOVA → Haustechnik Brunner08:15

Heating out of service, code E4, Rue du Rhône 42, Genève, apt. 3B. Tenant access from 14:00.

Needs your attention08:16

The contractor reports a part replacement at CHF 2’480. Approval required before the work goes ahead.

ApproveRequest another quote

Your team only steps in when human judgment is needed.

Less chasing. Faster resolution. More time for property management.

We’re building NOVA for Swiss property managers.

Join the waitlist to get early access and help shape the AI maintenance desk built specifically for the Swiss market.